Privacy Policy

1. Introduction and Commitment to Privacy

RAVO Malaysia ("we," "us," "our") is committed to protecting your privacy and ensuring transparent data handling practices. This Privacy Policy explains how we collect, use, disclose, process, and safeguard your personal information when you visit our website (ravofilm.com.my), request quotations, or engage our window film installation services.

This Privacy Policy applies to all information collected through our website, mobile applications (if any), email communications, and in-person interactions. We collect and process personal data in accordance with Malaysian consumer protection laws and privacy best practices.

By accessing our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services. We reserve the right to update this policy periodically, and will notify you of significant changes via email or website announcement.

2. Information We Collect

We collect various types of information to provide you with quality services and improve our business. Information is collected through multiple channels:

Information You Provide Directly

• Contact Information: Name, email address, phone number, residential or business address
• Vehicle Information: Vehicle make/model, registration number, current tint condition (for automotive services)
• Property Information: Property type, building specifications, existing window details (for residential/commercial services)
• Payment Information: Credit card details, bank account information (processed through secure third-party payment gateways)
• Service Details: Specific requests, preferences, accessibility requirements, installation dates
• Communication History: Emails, phone calls, chat messages related to quotations and services

Automatically Collected Information

• Device Information: Device type, operating system, browser type and version, unique device identifiers
• Network Information: IP address, internet service provider, network location
• Website Activity: Pages visited, time spent on pages, clicks, search queries, referral source
• Cookies and Tracking: Cookie identifiers, tracking pixels, session data for site functionality and analytics
• Location Data: General geographic location (if permitted), service area information

Information From Third Parties

• Payment processors and financial institutions
• Customer reviews and feedback platforms
• Social media platforms (if you link your social account)
• Service providers assisting with installations or customer support

3. Use of Your Information

We use the personal information we collect for legitimate business purposes:

Service Delivery

• Processing quotation requests and providing accurate service estimates
• Scheduling and confirming installation appointments
• Providing installation services and managing service delivery
• Processing payments and managing billing/invoicing
• Providing after-sales support and warranty services

Communication and Support

• Responding to inquiries and customer service requests
• Sending service confirmations and completion notifications
• Providing installation reminders and follow-up care instructions
• Handling complaints and warranty claims

Marketing and Engagement (with consent)

• Sending promotional offers and product updates (only if you opted in)
• Notifying you about new services or special promotions
• Requesting feedback and customer satisfaction surveys
• Personalizing your experience on our website

Analytics and Business Improvement

• Analyzing website usage patterns and user behavior
• Improving website functionality and user experience
• Identifying service trends and customer preferences
• Conducting market research and business analytics

Legal and Security

• Complying with legal obligations and regulatory requirements
• Detecting and preventing fraudulent transactions
• Protecting against unauthorized access or misuse
• Maintaining records for accounting, auditing, and legal purposes

4. Sharing Your Information

We do not sell your personal information to third parties. We may share information in limited circumstances:

Service Providers and Partners

We may share your information with trusted third-party service providers who assist us:

• Payment processors and financial institutions
• Installation technicians and subcontractors
• Delivery and logistics companies
• Website hosting and IT service providers
• Marketing and analytics platforms
• Customer support and CRM systems

Legal Requirements

We may disclose information if required by law, court order, or government authority. We will only disclose the minimum information necessary and will attempt to notify you unless prohibited by law.

Business Transfers

If RAVO Malaysia is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice and seek consent where required by law.

5. Security of Your Information

We implement industry-standard security measures to protect your personal information:

• Encryption: Sensitive data is encrypted using SSL/TLS technology during transmission
• Access Controls: Only authorized employees with legitimate business purposes can access personal data
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant third-party processors
• Data Storage: Personal data is stored on secure servers with password protection and firewalls
• Employee Training: Our staff receives regular training on data protection and privacy practices

While we implement strong security measures, no system is completely immune to breaches. You are responsible for maintaining the confidentiality of your account information. If you suspect unauthorized access to your account, please contact us immediately at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website usage:

Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, shopping cart, security)
• Performance Cookies: Help us understand how visitors use the website and identify improvements
• Functional Cookies: Remember your preferences and settings for a personalized experience
• Marketing Cookies: Track your interaction with our ads and content across websites

Managing Cookies

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect website functionality. For more information about cookies, visit www.allaboutcookies.org.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Service Records: Maintained for warranty claims and after-sales support (typically 5-10 years)
• Financial Records: Retained as required by Malaysian tax and accounting regulations (typically 5-7 years)
• Marketing Contacts: Retained until you opt-out of communications
• Website Analytics: Typically retained for 12-24 months
• Legal or Compliance Purposes: Retained as required by law

When information is no longer needed, we securely delete or anonymize it. You can request deletion of your personal data by contacting us, subject to legal and contractual obligations.

8. Third-Party Links and External Sites

Our website may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to carefully review the privacy policies of any third-party sites before providing personal information. Your use of third-party sites is governed by their privacy policies, not ours.

9. Your Rights and How to Exercise Them

You have the following rights regarding your personal information:

• Right to Access: Request a copy of all personal data we hold about you
• Right to Correct: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• Right to Opt-Out: Withdraw consent for marketing communications at any time
• Right to Object: Object to processing of your data for specific purposes
• Right to Data Portability: Request your data in a standard format for transfer to another service

How to Submit Requests

To exercise any of these rights, please submit a written request to:

10. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect, use, or share personal information from children under 13.

If we become aware that we have inadvertently collected information from a child under 13, we will immediately delete such information and notify the parent or guardian. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with an updated "Effective Date"
• Sending you an email notification if changes significantly affect your privacy rights
• Requesting your explicit consent for material changes (where required by law)

Your continued use of our services after posting updates constitutes acceptance of the updated Privacy Policy.