Privacy Policy

1. Introduction and PDPA Compliance

RAVO Singapore ("we," "us," "our") is committed to protecting your privacy and ensuring transparent, responsible data handling. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Data Protection Act (PDPA) 2012 and other applicable Singapore laws.

This policy applies to information collected through our website, mobile applications, email, phone, and in-person interactions for our window film installation services. We are committed to the PDPA's principles including consent, purpose limitation, notification, access and correction, accuracy, protection, retention, transfer, and openness.

By accessing our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services. We will notify you of material updates to this policy via email or website announcement.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data

• Name
• Email address
• Phone number
• Residential address
• Vehicle information and registration (for quotations)
• Payment information

Automatic Data Collection

• Browser type and version
• Internet Protocol (IP) address
• Pages visited and time spent on pages
• Device type and operating system
• Referral source
• Cookie information and tracking data
• Location information (if permitted)

3. Consent and Collection Practices

In accordance with the PDPA, RAVO Singapore collects personal data only with your consent, which may be:

• Express Consent: Given explicitly through forms, agreements, or direct requests
• Implied Consent: Inferred from your actions, such as requesting a quotation
• Deemed Consent: Where permitted by the PDPA (e.g., service delivery)

Right to Withdraw Consent: You may withdraw your consent at any time by notifying us in writing. We will cease processing for that purpose, except where continued processing is required by law or contract.

Deemed Consent Notification: We rely on deemed consent for collection of data necessary to provide services. If you wish to opt-out, please contact us before engaging our services.

4. Use of Your Information

We use the information we collect in the following ways:

• To provide, maintain, and improve our services
• To process your quotation requests and service orders
• To provide customer support and after-sales service
• To send marketing communications (with your consent)
• To personalize your experience on our website
• To analyze how you use our website and services
• To comply with legal and regulatory requirements
• To prevent fraudulent transactions and illegal activities

5. Disclosure of Your Information

We may disclose your information in the following situations:

• Legal Requirements: If we believe the release of information is necessary to comply with Singapore law, regulations, or court orders.
• Service Providers: We may share your information with third-party service providers who assist us with delivery, payment processing, and customer support, subject to confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Marketing Partners: Only with your explicit consent, we may share information with selected partners for marketing purposes.

6. Data Security

We implement appropriate technical, organizational, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

However, no data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge this risk by using our services.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small files stored on your device that help us recognize you, remember your preferences, and understand how you use our website.

You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain website features.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this period, we will securely delete or anonymize your data.

9. Your Rights Under Singapore Law

Under the PDPA and Singapore law, you have the following rights:

• Right of Access: You may request access to your personal data we hold
• Right of Correction: You may request correction of inaccurate personal data
• Right to Withdraw Consent: You may withdraw consent for further collection/use (with written notice)
• Right to Opt-Out: You may opt-out of marketing communications and direct marketing
• Right to Know: You have the right to know about our personal data practices

No Unreasonable Denial: RAVO Singapore will not unreasonably deny, delay, or charge excessive fees for exercising these rights. Access requests will be responded to within 14 days.

To exercise any of these rights, please submit a written request to [email protected] with your name, contact details, and the nature of your request.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.